Terms of Service

Effective date:

20

November 2025

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Rafiki Works LTD – Terms of Service

Effective date: 20 November 2025

Company Information : Rafiki Works LTD is the data controller for this Privacy Policy.  
Registered Address: 86–90 Paul Street, London, United Kingdom, EC2A 4NE  
Company Type: Private Limited Company

These Terms of Service (“Terms”) govern your access to and use of the Rafiki Works platform, website, mobile application, and related software and services (collectively, the “Platform”), provided by Rafiki Works LTD (“Rafiki,” “we,” “us,” or “our”).

By creating an account, accessing, or using any part of the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1. Overview of the Rafiki Platform

1.1 What Rafiki Is

Rafiki is a technology platform that provides workflow automation tools to agencies, freelancers, contractors, contributors, and project-based teams to assist with:

  • Time tracking and automated invoice creation
  • Multi-party invoice roll-ups
  • Unified client payment requests
  • Routing of contributor payout instructions
  • Project collaboration
  • Marketplace visibility for curated specialists

Rafiki is not a financial institution and does not provide, conduct, or hold a licence for:

  • Payment services
  • Custodial services
  • Banking or deposit-taking
  • Foreign exchange services
  • Money transmission
  • Advisory, brokerage, or investment services
  • Virtual asset service provider (VASP/CASP) functions

Rafiki provides software only.

1.2 Third-Party Financial Services

Certain functions within the Platform require interaction with independent third-party providers that are:

  • Licensed to perform custody of digital assets
  • Licensed to perform payment processing and settlement
  • Licensed to conduct KYC/KYB identity verification
  • Licensed to provide on-ramps and off-ramps
  • Licensed to perform any applicable FX or conversion

These providers operate independently of Rafiki, and you must accept their separate terms, policies, and onboarding requirements before activating financial functionality.

Rafiki does not control approval decisions, limits, freezes, settlement timelines, exchange rates, FX spreads, compliance outcomes, or the performance of these third-party providers.

1.3 No Custody; No Control of Funds

Rafiki:

  • Does not hold, store, control, or have access to your funds.
  • Does not manage private keys or wallet credentials.
  • Does not receive, safeguard, or intermediate user money or digital assets.
  • Does not take possession of funds at any time.

User funds are held by third-party licensed custodial providers, or by the user directly in external wallets.

All financial transactions occur outside Rafiki’s possession and control.

2. Eligibility and Account Requirements

You must:

  • Be at least 18 years old
  • Have the legal capacity to enter into a binding contract
  • Use the Platform only for lawful, legitimate business or freelance activity
  • Provide accurate information when creating an account

You are responsible for:

  • Securing your login credentials
  • Ensuring your use of the Platform complies with local laws
  • Ensuring your business is authorised to send, receive, or hold digital assets where applicable

3. KYC, KYB, Compliance and Verification

3.1 When Verification Is Required

You may use non-financial features of the Platform without verification.
To activate payments, stablecoin transactions, payouts, or custodial wallets, you must complete KYC/KYB with a licensed third-party provider.

3.2 Third-Party Compliance Decisions

The third-party compliance provider may approve, deny, suspend, or terminate your access based on:

  • Regulatory requirements
  • Sanctions obligations
  • Risk assessments
  • Fraud monitoring
  • Jurisdictional restrictions

Rafiki does not make these decisions and cannot override them.

3.3 Reporting Obligations

Where required by law, Rafiki or its partners may share information with regulators, law enforcement, or financial authorities.

4. Platform Features and User Responsibilities

4.1 Invoicing and Project Workflows

The Platform enables you to:

  • Track billable time
  • Generate invoices
  • Merge multiple contributor invoices into a master invoice
  • Initiate unified client payment requests
  • Define payout splits for contributors

You retain full responsibility for:

  • The accuracy of time tracked
  • The accuracy of invoice amounts
  • Correct data input
  • Tax compliance and reporting
  • Contractual obligations between your team members, contributors, and clients

4.2 Payment Instruction Routing

Rafiki allows you to issue instructions for:

  • How incoming payments should be allocated
  • Contributor payout routing
  • Project-based revenue splitting

You acknowledge that:

  • Rafiki does not execute payments itself
  • Rafiki only transmits instructions you explicitly authorise
  • Licensed third-party custodial and payment providers execute the transaction
  • You are responsible for reviewing all instructions before confirming

4.3 Stablecoin Support and Network Availability

The Platform may support certain USD-denominated stablecoins on one or more approved blockchain networks.

You acknowledge:

  • Blockchain transactions are irreversible
  • Network fees (gas fees) may apply
  • Network congestion may cause delays
  • Stablecoin value, liquidity, and redemption are not guaranteed
  • Rafiki has no control over blockchain performance

5. Marketplace and Experts-in-Residence

Where the Platform includes curated specialist or agency profiles:

  • Rafiki may approve, curate, or publish listings
  • Rafiki does not guarantee the accuracy of listings
  • Rafiki is not responsible for engagements between users
  • Users enter into their own contractual relationships

Rafiki may remove profiles that violate platform rules.

6. Payments, Fees and Pricing

Rafiki may charge:

  • Subscription fees
  • Usage fees
  • Project-based fees
  • Transaction-based fees
  • Marketplace or listing fees

Fee schedules will be posted within the Platform or communicated directly.

Rafiki may modify fees upon notice.

7. Third-Party Services and Integrations

7.1 Independent Third-Party Providers

You acknowledge that:

  • Financial services are provided solely by licensed third-party entities
  • You must accept their terms and conditions to use those services
  • Rafiki is not responsible for the performance, behaviour, outages, or decisions of those providers

7.2 No Guarantee of Availability

Third-party services may experience:

  • Downtime
  • Maintenance outages
  • Geographic restrictions
  • Delays in settlement
  • Compliance holds
  • Wallet freezes or limit changes

These do not constitute a breach by Rafiki.

8. Prohibited Activities

You may not use the Platform to:

  • Violate laws or sanctions
  • Evade tax or compliance obligations
  • Conduct fraud, money laundering, or illicit finance
  • Misrepresent your identity, business, or purpose
  • Circumvent KYC/KYB or provide false information
  • Interfere with the Platform or its security

Rafiki may suspend or terminate your account for violations.

9. Intellectual Property

All:

  • Software
  • Designs
  • Documentation
  • Workflows
  • Logos
  • Templates
  • Branding
  • Interface elements

are owned by Rafiki and protected by intellectual property laws.

You may use the Platform only as permitted under these Terms.

10. Disclaimers

10.1 Platform Provided “As Is”

The Platform is provided on an “as is” and “as available” basis.

Rafiki does not guarantee:

  • Uninterrupted or error-free operation
  • Accurate or timely data
  • Blockchain performance
  • Third-party service availability
  • Future availability of features or networks

10.2 No Financial Advice

Nothing on the Platform constitutes financial, tax, accounting, or legal advice.

10.3 No Liability for Blockchain or Asset Risks

Rafiki is not responsible for:

  • Loss of access to wallets
  • Incorrect wallet addresses
  • Blockchain reorganisations or forks
  • Network fees or fluctuations
  • Stablecoin de-pegging
  • Protocol exploits
  • User error
  • Third-party hacks, breaches, or freezes

11. Limitation of Liability

To the maximum extent permitted by law:

  • Rafiki is not liable for indirect, incidental, punitive, or consequential damages
  • Rafiki’s total liability will not exceed the amount you paid to Rafiki in the preceding 12 months
  • Rafiki is not liable for losses related to:
    • Third-party custodians
    • Third-party KYC/KYB decisions
    • Third-party off-ramps
    • Stablecoin behaviour
    • FX or conversion performed by partners
    • Payment routing delays
    • Project disputes between users
    • Incorrect instructions you submit

Some jurisdictions do not allow all limitations; only legal limitations apply.

12. Indemnification

You agree to indemnify and hold harmless Rafiki, its directors, officers, employees, and affiliates from any claim arising from:

  • Your use of the Platform
  • Your violation of these Terms
  • Your dealings with other users
  • Your failure to comply with laws or regulations
  • Your errors in payment instructions or wallet details

13. Suspension and Termination

Rafiki may suspend or terminate your account:

  • At your request
  • If you violate these Terms
  • If required by law or regulatory request
  • If instructed by a third-party compliance provider
  • If your activity poses risk to Rafiki or its users

Rafiki may discontinue any feature or part of the Platform at any time.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, excluding choice-of-law rules.

Disputes will be resolved exclusively through:

  • The courts of England and Wales
  • Or another method agreed in writing between the parties

15. Modifications

Rafiki may revise these Terms at any time.
Material changes will be communicated through the Platform.
Continued use after changes constitutes acceptance.

16. Contact Information

For questions about these Terms:
info@rafiki.works

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