Privacy Policy

Effective date:

November 2025

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Rafiki Works LTD — Privacy Policy

Effective date: 20 Nov 2025

1. Who We Are

Rafiki is a technology platform that provides workflow, invoicing, payment-routing, collaboration, and marketplace tools for agencies, freelancers, contributors, and project-based teams.

Rafiki is not a provider of financial services, custody services, or identity verification services. Certain activities on the Platform require interaction with independent, licensed third-party providers, who process personal data under their own legal obligations.

This Privacy Policy covers only Rafiki’s processing of data.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

Name, email address, phone number, and business details
Profile information (skills, biography, marketplace listings)
Project and invoice data
Communications sent to or through the Platform
Preferences and account settings

2.2 KYC/KYB Information (Handled by Licensed Third Parties)

If you choose to activate payment or custodial functionality, you may be required to submit identity documentation or business verification information.

Rafiki does not perform KYC/KYB itself.
This data is collected and processed directly by licensed third-party compliance providers. Rafiki may receive verification status updates but does not access full documentation unless strictly necessary and legally permitted.

2.3 Usage and Interaction Data

Pages visited
Features used
Time spent in product
Navigation patterns
Interactions with support or notifications

2.4 Device and Technical Data

IP address
Browser type and version
Device identifiers
Operating system
Mobile device details
Diagnostic and log data

2.5 Location Data

If enabled, we may collect approximate location information for security and fraud-prevention purposes.

2.6 Transaction and Financial Metadata

Rafiki does not store or control user funds.

We may process:

Payment instructions you initiate
Invoice details
Allocation rules for contributor payouts
Project-based payment metadata
Status updates from custodial or payment partners

Rafiki does not hold private keys or access wallet balances.

2.7 Blockchain Data

Certain actions (e.g., stablecoin transactions) generate public blockchain records including:

Wallet addresses
Transaction amounts
Fees
Timestamps

This data is inherently public and outside Rafiki’s control.

3. How We Use Your Information

3.1 To Operate and Provide the Platform

Managing user accounts
Invoicing and project workflows
Routing of payment instructions
Facilitating collaboration
Operating marketplace and profile features

3.2 Support for Third-Party Financial and Compliance Services

Rafiki may share minimal data required for:

Identity verification
Payment processing
Custodial wallet provisioning
AML or sanctions screening
Off-ramp activity

These third parties process data independently under their own legal obligations.

3.3 To Improve the Platform

Analytics and usage measurement
Error detection
Product development
Research and user insights

We may use aggregated or anonymised information where possible.

3.4 Communications

We may contact you to:

Provide service updates
Respond to support requests
Process billing or subscription details
Deliver marketing communications (with your consent where required)

3.5 Security, Fraud Prevention and Legal Compliance

Monitoring suspicious activity
Enforcing Platform rules
Protecting users
Complying with applicable laws

4. How We Share Information

We do not sell personal data.

4.1 Licensed Third-Party Financial and Compliance Providers

Shared only to the extent needed to enable:

Identity verification
Custodial wallets
Payment execution
AML screening
Off-ramping

These entities operate independently of Rafiki.

4.2 Service Providers

We use trusted partners for:

Cloud hosting and storage
Analytics
Authentication
Communications
Customer support tools

They may only process data on Rafiki’s instructions.

4.3 Marketplace Visibility

If you publish a profile or listing, some information becomes visible to other users or to the public depending on your settings.

4.4 Business Transfers

In a merger, acquisition, or corporate restructuring, personal data may be transferred under continued privacy safeguards.

4.5 Legal and Regulatory Requirements

We may disclose data when required to:

Comply with legal obligations
Respond to law-enforcement requests
Enforce our Terms
Protect our rights or users

5. International Data Transfers

Data may be processed in the:

United Kingdom
European Economic Area
South Africa
Other jurisdictions where our service providers operate

Where data is transferred internationally, we apply safeguards such as:

Standard Contractual Clauses (SCCs)
UK Addendum / IDTA
Contractual and organisational protections

6. Data Retention

We retain personal data only as long as necessary to:

Provide the Platform
Meet legal obligations
Resolve disputes
Enforce agreements

Financial-related data may be subject to mandatory retention periods imposed on Rafiki’s third-party partners.

7. Your Rights

Depending on your jurisdiction (including UK GDPR, EU GDPR, and POPIA), you may have the right to:

Access your personal data
Correct inaccurate or incomplete data
Delete your data (subject to lawful exceptions)
Restrict processing
Object to processing
Data portability
Withdraw consent (where applicable)
Lodge a complaint with a supervisory authority

To exercise these rights, contact info@rafiki.works.

8. Your Choices

You may:

Update account information
Manage marketing preferences
Request account deletion
Control cookies via browser settings
Decide what profile data appears in the marketplace

Certain data cannot be deleted if required for legal or operational reasons.

9. Security

We implement technical and organisational measures including:

Encryption
Access controls
Secure cloud infrastructure
Monitoring and logging
Regular reviews

Users must secure their own devices and accounts.

10. Children’s Privacy

The Platform is not intended for users under 18.
We do not knowingly collect data from minors.
If discovered, such data will be deleted.

11. Changes to This Privacy Policy

We may update this Privacy Policy.
Material updates will be communicated via the Platform or email.
The Effective Date will reflect the latest version.

Continued use of the Platform constitutes acceptance.

12. Contact Us

For privacy questions, data requests, or complaints, contact:

Rafiki Works LTD
Registered Address: 86–90 Paul Street, London, United Kingdom, EC2A 4NE
Email: info@rafiki.works

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